Terms & Conditions

1. Collaboration & Communication

1.1 – Service Delivery

Motionlab Agency commits to delivering high-quality motion design services within 7 days after receiving full payment and all required project information. Once deliverables are approved by the client, no further revisions will be accepted.

1.2 – Client Delays in Communication

If the client delays in providing necessary materials, feedback, or approvals, this does not cancel payment obligations. Payments will instead be held as credit available for future use, with no expiration date.

1.3 – Late Feedback or Approval

After deliverables are sent, the client has 5 days to provide feedback or approval. After this period, the deliverables will be considered approved, and no further revisions will be possible.

1.4 – Respectful Communication

Motionlab Agency values professional and respectful communication. Any abusive, aggressive, or disrespectful behavior will result in immediate contract termination without refund.

2. Refund Policy

2.1 – Non-Refundable Services

Due to the custom and creative nature of our services, no refunds will be provided once the creation process has begun.

2.2 – Technical Issues

Any issues related to third-party platforms (e.g., technical errors or incompatibilities) do not qualify for a refund.

2.3 – Satisfaction & Revisions

Motionlab Agency does not guarantee specific results but strives to meet client expectations through revisions based on feedback.

3. Obligations of Motionlab Agency

3.1 – Quality & Deadlines

We commit to delivering services in line with the quality standards outlined on our website and in our communications.

3.2 – Policy Updates

Motionlab Agency reserves the right to update these Terms & Conditions at any time. Any changes will be published on our official website.

4. Payments & Billing

4.1 – Upfront Payments

All fees must be paid in advance. Payments are non-refundable, except in the case of a proven failure by Motionlab Agency to deliver the agreed service.

4.2 – Suspension for Non-Payment

If payment is not received, services will be suspended immediately until payment is completed.

4.3 – Cancellation

Clients may cancel their subscription at any time via the client portal. No pro-rated refunds will be issued for early cancellations.

5. Limitation of Liability

5.1 – Content Performance

Motionlab Agency provides creative content but does not guarantee any specific results from its use. Performance depends on external factors such as the client’s marketing strategy.

5.2 – Disclaimer of Warranties

Motionlab Agency disclaims all express or implied warranties regarding performance, marketing results, or satisfaction.

6. Intellectual Property & Confidentiality

6.1 – Ownership of Deliverables

All creations become the property of the client once full payment is received. Motionlab Agency reserves the right to use the final work for portfolio or promotional purposes, unless the client requests otherwise in writing.

6.2 – Confidentiality Agreement

All information exchanged between Motionlab Agency and the client is considered strictly confidential. We will not disclose such information to any third party without prior consent, except when required by law.

7. Indemnification

The client agrees to indemnify and hold harmless Motionlab Agency from any claims, damages, or losses resulting from the use of the delivered creations, including but not limited to copyright or legal violations.

8. Dispute Resolution

In case of a dispute, both parties agree to seek an amicable resolution before taking any legal action. If no agreement is reached, the matter will be handled by the competent courts of Motionlab Agency’s jurisdiction.

These Terms & Conditions take effect upon payment for our services.